SALES, SERVICE, SUPPORT & SATISFACTION

Warranty IconWarranty Services

ATM Computers endeavors to make warranty services a smooth experience for our customers.

ATM Computers handles warranty work for all desktop systems and server systems and most of their components sold by ATM Computers within their warranty periods. ATM normally does not handle warranty work for many of peripherals, accessories and consumables (see number 5 above in Warranty Terms and Conditions section).

For ATM covered warranty items, all you need to do is to bring in the faulty systems or components. ATM staff will firstly verify the fault before further actions to be taken. Depends on the age of the systems or components, availability of individual components and complexity of the problems, waiting period can range from a few minutes to a few weeks.

For manufacturer covered warranty items, see below for contact information for service centres. If assistance is needed or any doubt please contact our support staff.

Warranty Terms and Condition IconWarranty Terms & Conditions

1. Warranty starts from the invoice date and covers only hardware items. Software issues are not covered under warranty. Software issues are not covered by our warranty (virtually they are not covered by any shop's warranty) because users of computers have exclusive control of what software to install, how to configure and what operations to take place. Even most commonly used software from Microsoft have unclear number of faults and bugs which may cause unpredictable results under certain configuration, not to mention the overwhelming number of shareware and freeware available in the internet and from other unreliable sources. Not to forget viruses/worms are just ill-minded software aiming to damage computers or steal information from computers.

2. All new computer system components include one (1) year return-to-base parts and labour warranty (with the exception of monitors, which have three-year manufacturers' warranty unless otherwise specified).

3. All new parts and accessories include one (1) year return to base or return to service centre warranty.

4. Repair works, second hand systems and second hand parts include thirty (30) days return to base warranty.

5. Warranty periods for monitors, printers, scanners, modems, CD-RW drives and other peripheral devices vary (minimum one year) and are subject to individual manufacturer?s warranties. ATM Computers normally does not handle warranty work directly for some of these items (some items are to be returned to manufacturers' service centres). Ink cartridges and laser toner cartridges cannot be returned after they are opened.

6 ATM Computers is not responsible for data loss incurred during warranty or service period. Data corruption and data loss can occur due to hardware fault, physical impact, software malfunction, virus attacks, hacker attacks, users' operational mistakes, environmental issues and many other factors. Theoretically it can occur at any point of time, including during the time the computer systems or data storage devices are being serviced by our professional staff. While ATM Computers staff will be extremely careful and take all precautions and measures whenever it is necessary and feasible about users' valuable data, we do not take final responsibility for customers data security and integrity. Data backup is customers' own responsibility. Customers are urged to have at least two back up copies of critical data.

7. ATM Computers is not responsible for any damage incurred to and/or caused by items not purchased from ATM Computers.

8. Warranty does not cover damage, malfunction or failure resulting from accidents, virus, misuses or misapplication, improper or unauthorized repair, neglect, modification or use of unauthorized parts or accessories, or improper voltage.

9. ATM Computers does not recommend or support CPU over-clocking. Customers doing so void warranty.

10. ATM Computers is not obliged to configure settings for a particular network or ISP that ATM Computers is not associated with or paid for by customers.

11. The warranty is void if the serial number or shop label is removed.

12. All systems and parts remain property of ATM Computers until fully paid and invoiced for

Copyrightę 2014 ATM Computers

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